Operators are looking for new and innovative ways to meet increased demand, ensure the safety and health of workers and customers, and maintain confidence in products and vendor services as the coronavirus pandemic continues to challenge food retailers both big and small.
Newly developed technologies—many of which were already making their way into grocery businesses before the pandemic forced store owners to move forward more quickly—are now playing a critical role in helping store operators meet employee and consumer expectations related to food safety, health standards, and product availability.
Ensuring the Health of Employees and the Public
Technology that can help safeguard the wellbeing of employees and the public can also ease store operator concerns. Utilizing an application such as Task Management, available exclusively through DayMark Safety Systems’ MenuPilot® Kitchen Automation Platform, allows managers to track and oversee employee assignments, scheduling, and health while also giving staff the ability to document the progress of ongoing operations in both the front- and back-of-house. The Task Management application features a unique added utility that records daily health details, including temperature levels—ideally taken with an infrared thermometer or no-contact body temp scanner.
Early in the pandemic, many food retailers ran out of products due to customer demand. Tracking received shipments of goods, including non-conformances, short-ships, and vendor performance is a daunting task when working to meet customer demand. Tracking short, out-of-spec, or incorrect orders can be a nightmare for food service operators.
Utilizing cloud-based technology to track and adjust expected shipment status and keep open deliveries on hold based on delays or other incomplete information can help ease frustrations. DayMark’s Receiving Module, also available exclusively through the MenuPilot platform, features a convenient, easy-to-use interface and offers a variety of features. One such feature is the driver compliance test, which requires delivery drivers to answer a series of questions related to their risk of carrying COVID-19.
“A shipment cannot be received until the test has been completed, and if the driver cannot pass the test, the shipment can be rejected,” says Vishal Anumolu, Category Manager of Kitchen Automation at DayMark.
Food Safety: As Important as Ever
Technology can help uphold customer confidence, maintain food safety, and protect the health of employees and the public. For example, by investing in automated food temperature monitoring systems, operators can worry less and focus more on delivering customer satisfaction.
One such system, the DayMark Temp Monitoring and Food Check Solution, is a HACCP-compliant system that provides food safety management, temperature monitoring, and compliance through an intuitive and comprehensive web application, either wirelessly or through a hardwired connection. Key advantages include an automatic alert that is sent via text or email when the system detects critical temperature changes that could affect food safety and quality, and the ability for operators to perform automated temperature and food checks from a remote location as frequently as needed.
According to AJ Hass, Category Manager of Food Safety Tech at DayMark, “The system eliminates the need for staff to manually check temperatures and is an accurate and reliable way to make sure all foods are stored and cooked correctly.”
These new technologies provide dashboards with high-level overviews of statuses, performances, and other pertinent information and data that gives managers a new way to keep operations running smoothly.
Article originally appeared on the Winsight Grocery Business website.