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Attracting sufficient labor continues to be a challenge for all areas of the food and beverage industry. Convenience store operators historically have struggled with a shortage of workers and high employee turnover. Since the pandemic, however, the U.S. labor shortage for the c-store sector could be the worst ever.For operators, it is difficult to focus on customer service, food availability, and … read more

Struggling with a shortage of workers and high employee turnover is nothing new to c-store operators, who have been dealing with labor shortages for years. Since the pandemic, however, the U.S. labor shortage for the c-store sector could be the worst ever.This shortage of workers makes it is even harder for operators to focus on streamlining worker tasks, while still ensuring food availability and … read more

With the onset of COVID-19, new trends of online shopping and delivery from restaurants, supermarkets, and now c-stores, have surged, with no sign of slowing down any time soon.The popularity of off-premise dining had already begun among c-stores prior to COVID-19, with products focused primarily on snacks and prepared hot food items like pizza and breakfast sandwiches. Since the pandemic, c-store … read more

One result of the COVID-19 pandemic restrictions has been the reluctance of shoppers to physically enter stores. In light of this, the third-party delivery services that are seeing increased usage across the restaurant and grocery industries, are equally applicable to c-stores, which are following the trend to remain viable.A recent Technomic survey identified consumer awareness as the biggest roa … read more

Finding, hiring, and retaining employees who are willing to work flexible hours day or night as well as weekends is an ongoing struggle.As operators face added pressures to ensure staff productivity, work quality, and efficient scheduling, it is more important than ever to properly manage existing staff to save time in replacing and training new employees. Personnel issues can lead operators to fo … read more

Since the onset of COVID-19, ensuring the safety of both customers and employees has become the top priority for retail foodservice operators.While new protocols for protecting staff and customers, maintaining products that meet customers’ changing buying habits and keeping pace with new technology all compete for attention, one issue remains a priority just as it did pre-pandemic: temperature mon … read more

With no end to the coronavirus pandemic in sight, consumers are staying close to home and developing new habits. Most people are eating out less and looking for ways to buy groceries safely by avoiding large crowds and trusting that where they shop is taking every precaution to follow health and safety guidelines.As a result, convenience stores have seen an increase in shoppers stopping in for pre … read more

Considered essential businesses, c-stores have remained opened throughout the COVID-19 pandemic, requiring a rapid response from retailers to follow health and safety guidelines established by the Centers for Disease Control and state and local health departments. Now, in addition to running their businesses, c-store operators are also challenged with ensuring the health and wellness of their cust … read more

With the spread of COVID-19, food service operators have had to rethink many of their practices to ensure the safety of their employees and their customers. According to the Center for Disease Control (CDC), operators of c-stores and other food retail establishments should develop a COVID-19 health and safety plan to protect both employees and the public.Building consumer confidence while maintain … read more