Learn more about food and personal safety solutions in this collection of frequently asked questions articles. If you have any additional questions about our products and services, please contact us by phone at 1-866-517-0490 or online via Live Chat or email. We will be happy to address any of your questions or concerns.
*Prices subject to change. We reserve the right to substitute with similar products of equal performance.
ORDER INFORMATION
How quickly will I receive my order?
Your order will ship on the same business day when the order is placed prior to 3pm EST. After 3pm, your order will be shipped the next business day.
How can I check on the status of my order?
Call us at 800.847.0101 and select option #2 to speak with a Customer Service Representative.
What is your return policy?
Call us at 800.847.0101 and select option #2 to speak with a Customer Service Representative who will work with you to assure your satisfaction.
Do you have an order cancellation policy?
Because our shipments are so prompt, it is often difficult to stop delivery. If you need to cancel an order, please contact Customer Service at 800.847.0101 and select option #2.
How can I choose expedited shipping?
If you would like to order expedited shipping, call into our Sales Department 800.847.0101 and select option #1.
GENERAL INFORMATION
Are you currently offering any specials?
Our “Specials” tab will show you current promotions on daymarksafety.com.
Will you let me know when an item goes on sale?
Yes, by signing up for our newsletter program in the upper right hand corner of the homepage, you will be automatically notified whenever DayMark runs a promotion.
Will someone personally meet with me to discuss my operation's safety needs?
Yes, we have a variety of contact methods to service our clients and future clients. You can email, live chat, or call DayMark Safety Systems to set up a consultation.
What are your business hours?
Our business is open Monday-Thursday 8am-6pm EST, and Friday 8am-5pm EST.
What is the fastest way to contact you after hours?
You can still contact DayMark Safety Systems 24 hours a day via our after-hours call center. We will return your call on the next business day.
DISSOLVEMARK LABELS
What is the shelf life of DissolveMark™ Labels?
DissolveMark™ Labels last about six months. It is possible that after six months, the label will not stick to surfaces or stick to the back of the lining.
What is the working temperature range?
-40ºF - 176ºF
What is the minimum application temperature?
21ºF
Why are my labels dissolving in my cooler?
You may have too much condensation inside the cooler.
COOLMARK LABELS
Can I use these labels on my pans?
It is not recommended. The adhesive is very aggressive and will be very difficult to get off.
What is the minimum application temperature?
10ºF
What is the working temperature range?
-40ºF - 160ºF
MOVEMARK LABELS
Why are these labels so hard to peel off and leaving residue?
You have to wait for the container to return back to room temperature before peeling off the label.
What is the minimum application temperature?
10ºF
What is the working temperature range?
-40ºF - 160ºF
REMARK LABELS
Why do my labels keep falling off?
Applying the label before the food is put in the container helps the label adhere better, but is still easily removed.
TEST STRIPS
How are these packaged?
They come with 15 feet on a roll in a dispenser.
COOK/CHILL BAGS
How thick are the cook chill bags?
4.5 mil
Can the cook chill bags be heat sealed?
Because of the thickness of the bag, we recommend two seals.
Can I get custom-sized bag?
Yes, but there is a 5,000 bag minimum order.
How should I use the cable tie to ensure they will hold?
We recommend gathering the opened end of the bag together, then sealing it with the cable tie.
CUTTING BOARDS
What would I use a yellow cutting board for?
Poultry
What would I use a red cutting board for?
Red Meat
What would I use a beige cutting board for?
Cooked Foods
What would I use a blue cutting board for?
Fish & Seafoods
What would I use a green cutting board for?
Fruits & Vegetables
What would I use a white cutting board for?
Dairy
CUTTING MATS
Are they dishwasher safe?
Yes
How hot can the food be that I put on the mats?
Food can be as hot as 500ºF.
GLOVES
What is the life span of the gloves?
6 months to 1 year with average use.
How often can the gloves be washed?
As many times as needed to maintain operational safety (daily if needed).
LABOR LAW POSTERS
Does my company need these posters?
Yes. If you employ at least one full time employee who is not a family member, these posters are mandatory.
Am I required to post a Spanish Labor Law poster?
If you have any Spanish speaking employees you are required in the states of Arizona, California, New Mexico, Texas, Tennessee, Georgia, Florida, and North Carolina. They are available but not required in the states of Illinois, Minnesota, Oregon, Utah, and Washington.
Where am I supposed to poster my labor law poster?
Labor Law posters should be placed in an area visited daily by all employees (the break room, for example).
Why are the posters laminated?
Federal law requires that you post these in a manner that will do away with the chance of being altered or defaced.
Do I need to post both federal and state?
Yes, both are mandatory.
My state has a minimum wage. Which do I pay my employees, federal or state?
The law requires you to pay the higher of the two rates.
What is USERRA?
USERRA stands for the Uniformed Services Employment and Reemployment Rights Act. It protects people who are in the reserves by making an employer hold their position for them while in service to the country. It is also a way for the government to ensure employers don’t discriminate against members of the military in their hiring practices. It is the poster with the five agency seals between stars.
What are the federal posting requirements?
Federal Posting Requirements:
- Equal employment opportunity is the law.
- Federal minimum wage.
- INS discrimination- Department of Justice.
- Employee polygraph notice.
- Federal OSHA “it’s the law”.
- Federal Employee rights are protected notice.
- IRS withholding notice.
- Payday notice.
- USERRA notice- revised January 2006.
- Family and medical leave act.
QUICKLEAN
What is the maximum temperature for the QuicKlean®?.
450ºF
How long will they last?
20-30 times longer than a traditional cotton mitt.
How do I clean them?
Hand wash or clean in the dishwasher.
THERMOMETERS
What is the battery life on the thermometers?
1000 Hours.
How far do I have to stick the probe in to get a reading?
Digital thermometers read at the tip. Mechanical thermometers read at the dimple.
How long is the warranty on thermometers?
1 year for digital and lifetime for mechanical.